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Versa 2 stuck on battery charging symbol

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‎05-03-2022 05:24 - last edited on ‎05-03-2022 07:00 by Fitbit Moderator

‎05-03-2022 05:24 - last edited on ‎05-03-2022 07:00 by Fitbit Moderator

My battery symbol constantly shows that it's on charge, even though it's not charging. And my battery is dying quicker. I tried to reset my Fitbit and it still shows that it's charging. 

 

Moderator Edit: Clarified subject

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‎05-03-2022 07:02

‎05-03-2022 07:02

Hi there, @Kbeilio. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎05-03-2022 07:02

‎05-03-2022 07:02

Hi there, @Kbeilio. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-03-2022 14:06

In response to MarreFitbit

‎05-03-2022 14:06

Thank you. It fixes the problem

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‎05-03-2022 15:03

In response to Kbeilio

‎05-03-2022 15:03

@Kbeilio Awesome! I'm glad to hear that the steps provided above did the trick. 

 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

 

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-04-2022 04:26 - edited ‎05-05-2022 03:50

In response to MarreFitbit

‎05-04-2022 04:26 - edited ‎05-05-2022 03:50

This was my solution that I first posted a few days ago on another thread. However, I've since found out that this only solves the problem temporarily, and I continue to have to change my clockface on a regular basis to get my Versa Lite to get out of the boot loop. It's a temporary fix, and is not a permanent solution.

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