Versa 2 stuck on message "Data not cleared, Sync & Tried again"

[Patfra]

My Versa 2 is locked on a screen showing a red cross inside a red circle and states Data not cleared, sync and try again. All I am seeing is this one screen which I am unable to get out of

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Patfra. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.
  
  

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?