Versa 2 stuck on "To start download the Fitbit app" message

[Ra7]

My HR was freezing periodically. Advised to do a factory reset. Device now stick on multilingual screen that states “download the fitness app” I go into my app and it will not synch to the device. 

What now? 

Moderator Edit: Clarified subject

[Guy_]

Hi @Ra7  - if you have done a factory reset it is now like a new watch - you need to set it up again, as you did originally, in the Fitbit App, click profile photo and "+ Set up a Device". see How do I set up my Fitbit device?

[MarreFitbit · Accepted solution]

Hi there, @Ra7. Welcome to the Community Forums. Thanks for the details provided in your post. 

As per the message on the watch's screen, it seems that your Versa 2 is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa 2 as a connected device. If so, please unpair/remove it.
• Remove the Versa 2 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Sense, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If your heart rate keeps freezing, please see What factors can affect my heart-rate reading on my Fitbit device?

Hope that helps. 

[Ra7]

Thank you. Factory reset done, reset up, updated firmware, reconnected a couple of times. Unfortunately after contacting Fitbit support appears to be a hardware and not a software problem. Checking out warranty. Thanks

[MarreFitbit]

@Ra7 Awesome! I'm glad to hear that our Support Team is now helping you. 🙂