Versa 2 sync issues, resets on its own after firmware update

[74328]

I installed the firmware update on my versa 2 on 4/22 and continue to have issues. It resets on its own and also having sync issues.  I have tried all the troubleshooting tips listed in forum but nothing seems to be working. I have removed device from Bluetooth by selecting forget this device, shutdown watch, powered off iPhone, removed and added Fitbit app and still having problems. The only thing I haven’t done was a factory reset. I don’t want to lose my data. Is there anything else I can try?  Thank you

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @74328.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[KFergz]

If only fitbit would acknowledge and fix the issue.  How many devices cannot be used?  Yet tech support always says the same thing (reboot).

[74328]

Unfortunately my Fitbit versa2 stopped working completely by Sunday. I spoke to customer service and they didn’t acknowledge that issues were caused by recent firmware update and was told it’s not covered under warranty because my device was purchased over a year ago (2/27/21). The only thing they could do was offer a discount towards a new watch. I will be following forums to see if others are still having issues similar to what had.

Sent from my iPhone

[motoanett]

II have the same problem. I also tried restarting the factory settings and that didn't help either

[allieone64]

Same problem but they did sent me a replacement but it doesn’t work properly either

[EdsonFitbit]

Welcome to the Fitbit Community, @motoanett @allieone64.

@motoanett To resolve syncing issues, we recommend following these troubleshooting steps.

In addition, please perform a regular restart by following these instructions.

@allieone64 I noticed that you've been in touch with Customer Support recently. If after following their troubleshooting steps you continue having the same issue, please let them know in order to get further assistance.

@KFergz @74328 Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Have a nice day.

[Bndonn01]

I also had issues after updating - screen became unresponsive to touch and a blue line could be seen on the far left of the screen at times (watch was never dropped), heart rate monitor didn't work correctly, changed the watch face to a fitbit developed one as advised and still the stats would glitch and on 2 separate days I got a blue screen while working and had to reboot the device multiple times before the screen would return to the clock. I even tried a factory reset but nothing fixed it. I disabled all notifications, otherwise calls and text messages would get answered on their own. I had essentially just a watch that still tracked steps and sleep activity for about 2 days. I told myself I could live with this as fitbit would probably be releasing a newer model this year (it's been 2 years since they released the versa 3 and sense). However, yesterday while working the watch rebooted itself and got stuck in a boot loop that I've not been able to fix. Tried a hard reset as instructed but device won't go into factory reset mode, just keeps looping. Let the battery die completely and recharged but still stuck in loop. Contacted customer service when I started having issues after the firmware update, tried everything they recommended but nothing worked. I've had the device since November of 2019 and because it's past the warranty period they said they could only offer me 35% off a new device. I'm currently researching other devices as I dont know if I want another fitbit if the company doesn't want to take responsibility for what their firmware update has damaged and if there's no guarentee the next device will last longer than its 2 year warranty.

[Celine06]

I have the same problem i have done everything and nothings work... im disappointed i really like my watch but it gives me  problem these days...

[allieone64]

I have tried everything they have told me to do with no luck. Support told
me yesterday they would sent my case to technical support and they would
sent me an email by the end of the day. Guess what no email. I am starting
to think the update they did is doing what they wanted it to do. They must
think everyone with problems will give up and buy another upgrade Fitbit.
It seems funny that hundreds of people if not thousands are having the seem
problem after the update.

[Lifefitness]

I had s similar problem and needless to say fit bit support has been less than useless! I was not able to get fitbit to sync with my phone. Finally after unsuccessful attempts with tech support, I started over with versa 2 instructions to sync with phone, just like it was a new fit bit. In order to get it to work I had to supply a different email address & different configuration of my name. Because if I added my old info it kept stating someone else already was using that name or address (which of course would be my old info.) I now have everything working but weather feature. I tried but got no help from fitbit support on that item either.

I actually added a new carrier, not my usual gmail acct. I used proton mail. I did this because I needed to use a new ip address and this is the only way I knew to do that. I ho

[MsCarolM]

My Versa Lite was caught in a boot loop after the firmware update, and kept restarting itself, which drained the battery.

I tried a bunch of different things which didn't help at all. I've used the Bitmoji clock for over 2 years with no issues, but on a hunch I tried putting my  Versa Lite onto the charger, waiting a while and switching to a different clock. Problem solved. My Versa Lite fully recharged to 100%, with no constant rebooting. Just to satisfy my curiosity, I switched back to the Bitmoji clock to see what would happen, and it went right back into boot loop mode. 

It doesn't make any sense, but it worked. I'm guessing something in the update doesn't like something in the clock code.

[allieone64]

I have tried other clocks still doesn’t work. Does not read heart rate
right. I am just sitting here and it says my heart rate is 134 but like
that for weeks.

[MsCarolM]

I had no issues with my stats, mine just wouldn't stop constantly rebooting itself after the firmware update. It was extremely frustrating, and I was already shopping online for an alternative. I don't know what made me think of changing the clock, but I'm glad I did, because it solved my issue and saved me some $$$. 😎

[EdsonFitbit]

Hello everybody, thank you for visiting the Fitbit Community.

Thank you for the information provided.

@Bndonn01 Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

@Celine06 If you haven't do so, please restart your Watch and change the clock face.

If you followed our instructions without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

@allieone64 Our team should get in touch with you as soon as possible. Thank you for your patience.

@Lifefitness If after following the troubleshooting steps provided by Customer Support you continue having difficulties with your Fitbit Versa 2, please let them know in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support.

@MsCarolM I'm glad to hear that you resolved the issue with your Watch. Thank you for letting us know how you did.

Have a nice day.

[Celine06]

I did and nothing change....

Obtenir Outlook pour Android

[allieone64]

Another day and my Versa still doesn’t work. It’s been weeks since the
update and still no help fixing it

[MsCarolM]

UPDATE: I've since found out that this only solves the problem temporarily, and I continue to have to change my clockface on a regular basis to get my Versa Lite to get out of the boot loop. It's a temporary fix to get out of the reboot loop, and is not a permanent solution.

[allieone64]

Talk to customer support again today. They said there is nothing they can
do to help me. They said just to monitor the device and maybe it will fix
itself or maybe if I wait for the next update it may fix the problem. It
sounds like Fitbit will not correct the problem the update caused

-----------------

They said there was nothing they can do. For me to just wait and see if it fixes itself or wait for the next update and see if that fixed it. They caused the problem so they need to admit it and fix the problem.

[Lifefitness]

I'm not surprised. Look at all the other complaints that haven't been resolved. None of us received any help. Just remember to buy from another company. Their service couldn't possibly be any worse than this.