Versa 2 touch screen not working.

[Majesta01]

Bought my versa around Oct 2019. Used to work well but now the touch doesn't work, i cant pass the password screen. I only see time and call notifications only 😞  i tried both android and ios but the issue is the same.

Moderator edit: updated subject for clarity

[rlindabury]

Wow! Shipping happened fast! AWESOME! 🙂

[SunnyJoy2]

I have the same issue. My touch screen is not working. Tried turning it on and off. It worked for about 10mins then froze again. The device still tracks my exercise And sleep performance information. It posts it on the FitBit dashboard. But I’m in the dark how I exercised or slept  until I sync it. It’s a bit frustrating and annoying. Please do something about this. PLEASE!!

[Dawnsoftime22]

Same problem for me too. It used to help when I restarted the device or charged it, now nothing helps. I can’t swipe at all... only check the time. It was a Christmas gift from my husband. 

[MarreFitbit]

Hello @SunnyJoy2 and @Dawnsoftime22, welcome to the Community Forums. I'm sorry to hear that your Versa 2's screen is not responding. Thanks for restarting your watch as suggested here. 

Since the restart didn't work and your watch is still syncing, please change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Give this a go and let me know how it goes. 

[kreedstrom]

I am also having this issue. I tried to restart it and changed the clock face. Both were not successful. What should I do next? 

[Dawnsoftime22]

I did everything you suggested and it worked for approximately 5 minutes then again, would not work properly. Any other suggestions? This was an expensive watch for it to not be working properly. 

[SunnyJoy2]

Thank you for your response. I changed the clock face as you suggested. Sadly  this action has not corrected the problem.


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[MarreFitbit]

Hello @kreedstrom, @Dawnsoftime22, and @SunnyJoy2. Thanks for getting back and letting me know the outcome of my recommendations. I created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

We hope to get you back on track soon. Let me know if there's anything else I may do to help you in the meantime.

[SunnyJoy2]

Thank you. 


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[Derb]

Hi , hope you are well.  Fantastic news , my watch did an update yesterday and today the touch screen is fully operational.  Thank you for getting me back on track .

Thank you .

[MarreFitbit]

Anytime @SunnyJoy2. 

Hey there @Derb! I'm very glad to hear about that, thank you so much for confirming that the firmware update fixed the issue you were having with the touch screen of your Versa. 

I'll be around if you need anything else. Have a good day you two! 😉

[wa0tda]

I found and applied the update this morning. Installation proceeded and completed normally.  The Versa 2 screen is still unresponsive, so I restarted the device and tried changing the clock face again.  No joy. 

[MarreFitbit]

Hi @wa0tda, thanks the update and letting me know that you've already updated your Versa. Please note that I've created a support case on your behalf on May 21st, we're sorry we haven't gotten back to you yet, we're having a bit delay due to the recent events affecting our operations. Someone will reach out to you as soon as possible.

We hope to get you back on track soon. Let me know if there's anything else I may do to help you in the meantime.

[anstey_r82]

My fitbit also did a update yesterday and seems to be working properly again. I was contacted with a case number but hoping this update fixed the issue.

Thanks

[SunnyJoy2]

Hello! I installed the update. I waited a day to see if my Versa 2 would continue to work - it did! I’m grateful for your help. Thank you. 

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[Sheetal123]

Started using the watch frm dec as Christmas gift , tried all solutions mentioned.... but not helpful . Is replacement possible. Plz guide 

[alabmann]

Hello

Have done all that was suggested and unfortunately touch screen is non responsive as it did since December when I received the watch. only responds after mutiple pushing of back but when I wait 10 seconds to for screen to go black then scroll then wait for it to go black then repeat till I get to where i need to be. problem seems to have occured at same time as software update so not sure if a coincidence.

Seems many others on this forum have a continued problem on this. please advise

thanks 

[MarreFitbit]

Hey guys @SunnyJoy2 and @anstey_r82, I'm really happy to hear that your smartwatches are working fine after the firmware update.😃

Hi there @Sheetal123, welcome to the Community Forums. Thanks for already troubleshooting your Versa 2's screen. I've seen you contacted our Support Team after posting here and saw that they helped you with this situation.

Hey @alabmann, welcome on board. I'm sorry to hear that your Versa 2's touch screen isn't working. Thank you for following the tips and recommendations provided in this thread.

We created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

I'll be around if you have any questions present.

[Elmo92]

• None of these suggestions has helped or worked for mine. Can not use the screen except to tell the time! How do we fix this ???

[MarreFitbit]

Hello @Elmo92, welcome to the Community Forums. Thanks for the update about the outcome. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Since we've exhausted all the troubleshooting steps here and you're now working with our team, I'd suggest to keep your conversation with them as they know what's the next step to try after everything you have done. Stay tuned to your inbox! 🙂

We hope to get you back on track soon.