Versa 2 touch screen not working.

[Majesta01]

Bought my versa around Oct 2019. Used to work well but now the touch doesn't work, i cant pass the password screen. I only see time and call notifications only 😞  i tried both android and ios but the issue is the same.

Moderator edit: updated subject for clarity

[Scully415]

I was past my warranty apparently. But, since it's clearly a defect, they
should provide a new one to me and everyone else with this same issue. No
reason a brand new watch shouldn't work for over a year.

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community. 

Thanks to all for the efforts to resolve the issue, sharing the solutions and steps you've tried. I understand that this can be very frustrating, your feedback and comments are greatly appreciated. For the ones that keep having problems, please follow the steps provided in the Best Answer. 

If the issue persists, the best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. I am going to close this thread, but if there is anything else we can help you with, do not hesitate to start a new topic.

Have a nice day.

[AndreaFitbit · Accepted solution]

Thank you for sharing your experience and troubleshooting. If your Versa 2 display is unresponsive, try restarting it by doing the following: 

• Press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.
• For more information please see How do I restart my Fitbit device?