Versa 2 touch screen not working.

[Majesta01]

Bought my versa around Oct 2019. Used to work well but now the touch doesn't work, i cant pass the password screen. I only see time and call notifications only 😞  i tried both android and ios but the issue is the same.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Vinus, welcome here. Thanks for letting me know you've tried the steps recommended in this thread. I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account, they may take a bit long to get back to you due to the recent events affecting our operations.

We look forward to getting you back on track. 

[hikeaway]

My versa2, after the workaround I described, is working great for the last 3 months. I use the run exercise to track my run daily. So it is back to the original working condition. 

Hope this helps.

[MarreFitbit]

Hi there @hikeaway, thanks for sharing this update. I'm glad to hear that your Versa 2 is working as expected.

I'll be always around if there's anything I may do for you. Have a nice day!

[Aileen32623]

Hi Marre, I tried following the restart and factory reset but I still dont understand why it is not working.. What else can we do.. Please and thank you.

[LandieLandsss82]

I dont know why my touch isnt working either. It looks like the HR is working but the touch is completely dead. I have been holding the 1 button for a while to get it to force restart but it doesnt do anything. Do note that it does charge fine and everything else seems to be working (?) but the touch/button is utterly failing.

[MarreFitbit]

Hi there @LandieLandsss82 and @Aileen32623. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[s.briannawill]

I received the Versa 2 as a Christmas gift December 2019. I have the same issue, and none of the proposed fixes have solved the problem. Has there been anything to work for anyone?

[EGE2020]

Nothing worked for me. I only has a working Versa 2 for 15 months. I
bought a different brand. Very disappointing.

[s.briannawill]

Thank you. I believe I may go back to Garmin.  

[raj.kulhari]

I am also facing the same issue from last week. I bought the product in December 2019 and suddenly it stopped working. I have followed all the troubleshooting steps like rebooting, changing clock face to fitbit one, updating the clock with latest update, removing all other apps from clock but nothing seems to be working for me. 

I am still facing same issue. Please resolve this issue. 

[Nadinetrent]

Spoiler

Hiii has there been a any solution to solving this problem as my watch is driving me insane now not working properly all that money you spend and after a bit cnt get past the watch screen it’s been like this for months now and just seems to be getting worse sometimes can’t even get it to light up 

Moderator edit: format

[Meefa79]

Nope. Customer service advised that I reset which I did several times. The  clock face is the only useful function on this whatch. Only had it for a year.  Really disappointed with this watch. I will not risk buying another fitbit watch. I can't believe this is a common problem for other users.

[ETPEarle]

Changing the clock face and restating have had zero effect on my versa 2.  The touch screen is still not working. 

[AliJ34789]

I did all of these (Inclyding draining battery & multiple hard restarts but still can't get past password screen). What now?

[Sheetal123]

Same for me ???

Sent from my iPhone

[ETPEarle]

It's clear to me that these posts are not solutions. I want to know what I
have to do to get my $200 Fitbit replaced after only seven months of use.
EB

[IanO_UK]

Had my first Versa 2 in April 2019. That developed the issue of the screen swipe not working.
Spoke to Amazon who passed me to Fitbit who ran a few tests then sent a replacement fitbit.

All was good, but now the replacement has the exact same issue.

Tried the reset, clock face change, Quick View change, even the removing apps, but to no avail.
Have the latest firmware, as there are no firmwre updates showing on the Android app.

Help !!!!!

ian

[ElsaGK]

I have had the same issue for 24 hours. The screen doesn’t respond.  That is what happened to my last one at 15 months. This one is only 6 months. The last 4 times I got a new one, was because they stopped working after the warranty period.  

[Brobbins]

Same here. I got the versa 2 sent to me as a warranty replacement for my versa. I’ve had it for two months. It started acting up from the very beginning but I only reached out when the screen stopped working. Fitbit refuses to send me a replacement and offered 35% discount on a new watch. This is the third or forth time this has happened with a Fitbit product. Take my advice... DO NOT BUY ANOTHER FITBIT PRODUCT! I’ve never once wanted to upgrade my tracker. I’d gladly still have my charge HR if I could. Every single time I’ve been forced to when they stop working. So frustrating! 

[ElsaGK]

It is very frustrating. I love their products but not their reliability. I keep saying I am not going to get another one, but there isn’t another better product out there and it is helpful when they work.

Sent from Elsa’s iPhone