Versa 2 touchscreen not responsive

[Jamgmen]

Hello,

I have had my versa 2 for almost a year and here recently the touchscreen is not working. I have read the articles about restarting it and I have done so numerous of times. Still nothing. Are there any other suggestions on what I need to do to fix the problem? Please help, thanks in advance!

[JuanJoFitbit]

Hi @Jamgmen, welcome to our Fitbit Community. I'm sorry to hear that the touchscreen of your Versa 2 stopped working. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, monitor your watch during the next 24 hours and see if the touchscreen works properly.

Keep me posted on the outcome.

[Jamgmen]

Thank you for your quick response back. I will try the factory reset and
will let you know how it goes after the 24 hours. Fingers crossed!

[JuanJoFitbit]

Hi @Jamgmen, thank you for taking the time to try the factory reset. Don't hesitate to get back and let me know how it goes.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Jamgmen]

Hello, 

I tried the factory reset and it did not work. The touchscreen is still unresponsive. Do you happen to know the next step to take in order to resolve this issue? Your response is appreciated! Thank you!

[LiliyaFitbit]

Thank you for your reply, @Jamgmen.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.

[Jamgmen]

Good evening,

Thank you for your response to my post. Support has reached out to me about
4 days ago. They let me know that a ticket has been set up but I haven't
heard from them since December 4th. My watch is no longer working, it does
not turn on. Can you please assist, thank you!

[JuanJoFitbit]

Hi @Jamgmen, thank you for getting back. Regarding your ticket, I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll also be around if you have more questions.

[Jamgmen]

Thank you!

[JuanJoFitbit]

@Jamgmen, you are very welcome!

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀