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Versa 2 touchscreen not working

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‎09-21-2023 22:42

‎09-21-2023 22:42

The touchscreen on my Versa 2 has stopped working. I can’t swipe or tap anymore. I can use the side button, however, that won’t help me entering the menu, so I can’t try a factory reset. I did try the reset with the side button and I’ve let the battery go empty, but both didn’t work. Does anyone know if this problem can be solved, or is my Versa 2 dead? 

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4 REPLIES 4

‎09-22-2023 01:25

‎09-22-2023 01:25

I have exactly the same problem with my versa 2 - it happened yesterday. I’ve tried lots of different things to kick start it, but Bluetooth can’t find it, so am wondering if it’s dead too.

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‎09-22-2023 06:16

In response to HellyG

‎09-22-2023 06:16

I also have the same problem. I’ve tried charging my Versa 2 and nothing happened. I’ve tried pressing the side buttons but nothing happened. 
I bought my Fitbit in February 2023 it worked great until now. I really do like Fitbit tracker/watches, but I think I might go to an Apple Watch. Please let me know why my Versa 2 just died?

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‎09-22-2023 07:38

‎09-22-2023 07:38

Mine is exactly the same. Worked perfectly well and was fully charged Weds morning. Thursday night dead. Recharged, screen faint as if on do not disturb, won't swipe and only screen it brings up when I press the left side button is quick settings but touch screen isn't working. Rebooted 6 times - not done anything. Updated my app from app store, re sync'd it. Still the same. Going to have to contact support. 

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‎09-22-2023 09:48

‎09-22-2023 09:48

My touchscreen has gone blank, too. When I press the side button, Alexa comes up but that's it. This happened a few weeks ago and it miraculously fixed itself, but I'm still in the 1-year warranty period so I might just ask for a replacement 

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