Versa 2 unresponsive

[Carthman]

The last two mornings my versa 2 has been unresponsive until I reboot it .  The button works fine (as does Alexa) but the watch will not scroll to any screens and stays on the home screen.   Once I reboot (by holding the button down) it works fine for a while.   Any ideas on how to fox this?? 

[Dlandetag]

Same here! Just had issues with it this morning when I couldn’t get the alarm to turn off. I’ve tried rebooting by holding down the home button, but it doesn’t help. I can’t even put in my pass number to unlock it. 

[Carthman]

I have to hold the button down for a while for it to reboot.

[PDXGabby]

Ugh, I am having the same issue. It mostly stays black. Occasionally I get the home screen to work but I can swipe to the left. 

Rebooting didn't do anything. 😞

[PDXGabby]

I've read in other threads about the Versa (not the Versa 2) that when this happened, people ultimately had to contact customer service and send them a video of the Fitbit not working. Then they would receive a shipping label to send their device to them for repair or replacement. 

[Dlandetag]

How long is a while? I stop when I see the Fitbit logo, but it doesn’t help. I’ve been able to get it to work long enough to get my passcode in, and a swipe or 2, but then it stops. 

[Carthman]

10-15 seconds or so for me

[Dlandetag]

Ok, that’s what I was doing. It’s weird because sometimes it works, but for the most part it doesn’t, and it only started this morning. I’ll see how the day goes before contacting CS.

[PDXGabby]

I contacted cs through chat. They didn't even ask for a video. Immediately offered a replacement which I should receive in a week. I don't even have to send the old one in. I was told to keep my band and charger though.

[Carthman]

Must be nice.....they had me do a reset.....will see in the morning if it still freezes.

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[Carthman]

No changes.  Opening another ticket

[Dlandetag]

Good plan. I already contacted them Wednesday night. They’re sending me a replacement since it’s still under warranty. 

good luck!!

[Carthman]

well they wanted me to send mine back to them and after they look at it said they would send another.   Would have been 2 or 3 weeks so I returned to Amazon and bought a new Garmin.  Good luck all