Versa 2 vibration function not working

[Sleepy7666]

I've done a forum search and the reset my tracker multiple times. The vibration function doesn't work. I've tested it with test calls, alarms and notifications.

Tracker works flawlessly for everything else. Any ideas?

Unless someone knows a quick fix I guess I'll wait to buy the Versa 4 whenever it launches. Kind of irritated that I paid so much for a device and half the worthwhile features to me are reliant on the vibration working. 

Moderator edit: subject for clarity 

[Guy_]

Probably best to contact Fitbit Support directly. They may be able to help you in the meantime as it sounds like its faulty and if not too old might be replaceable under warranty.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sleepy7666. It's nice to see you around and thank you for your help, @Guy_.

@Sleepy7666  Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend confirming our complete troubleshooting tips in Why didn't my Fitbit device alert me?

Hope this helps. 

[Sleepy7666]

I've done all of that troubleshooting. DnD/Sleep mode are off. 

It fails the vibration motor test.

[LiliyaFitbit]

Thank you for your reply, @Sleepy7666.

I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Boostone]

Mine was doing same thing.  After calls to fitbit support and jumping through their hoops, they sent me a new one which I received today.  Seems to be working even though release version is the same on old and new device.  Makes me think it is the tracker.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Boostone.

Thank you for joining the thread and sharing your experience. I am glad to hear your replacement device is working and hope you continue enjoying the Fitbit experience and working on your goals. Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

Keep on visiting the forums!