06-01-2021 22:52 - last edited on 06-02-2021 11:09 by LiliyaFitbit
06-01-2021 22:52 - last edited on 06-02-2021 11:09 by LiliyaFitbit
I've done a forum search and the reset my tracker multiple times. The vibration function doesn't work. I've tested it with test calls, alarms and notifications.
Tracker works flawlessly for everything else. Any ideas?
Unless someone knows a quick fix I guess I'll wait to buy the Versa 4 whenever it launches. Kind of irritated that I paid so much for a device and half the worthwhile features to me are reliant on the vibration working.
Moderator edit: subject for clarity
06-02-2021 04:17
06-02-2021 04:17
Probably best to contact Fitbit Support directly. They may be able to help you in the meantime as it sounds like its faulty and if not too old might be replaceable under warranty.
Author | ch, passion for improvement.
06-02-2021 11:07
06-02-2021 11:07
Welcome to the Fitbit Community, @Sleepy7666. It's nice to see you around and thank you for your help, @Guy_.
@Sleepy7666 Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend confirming our complete troubleshooting tips in Why didn't my Fitbit device alert me?
Hope this helps.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
06-02-2021 11:23
06-02-2021 11:23
I've done all of that troubleshooting. DnD/Sleep mode are off.
It fails the vibration motor test.
06-02-2021 15:00
06-02-2021 15:00
Thank you for your reply, @Sleepy7666.
I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.
See you around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
06-02-2021 17:07
06-02-2021 17:07
Mine was doing same thing. After calls to fitbit support and jumping through their hoops, they sent me a new one which I received today. Seems to be working even though release version is the same on old and new device. Makes me think it is the tracker.
06-03-2021 15:54
06-03-2021 15:54
Welcome to the Fitbit Community, @Boostone.
Thank you for joining the thread and sharing your experience. I am glad to hear your replacement device is working and hope you continue enjoying the Fitbit experience and working on your goals. Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.
Keep on visiting the forums!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.