Versa 2 won't charge

[BriK3]

I got my Fitbit Versa 2 about 2 months ago and it will no longer charge. It's just a black screen. I've left it on the charger all night and still nothing. Can I get help or a new charger sent to me?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @BriK3, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2 that is no longer charging. I appreciate your efforts in trying to fix this issue prior to posting here, I'll be glad to continue assist you. 

If your watch doesn't vibrate when you connect it to the charger, it may not be having a good connection with the charger and therefore, it won't properly charge. Said that, I recommend doing the following: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?