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Versa 2 won't connect to my phone's Bluetooth

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‎01-08-2021 12:57 - last edited on ‎01-08-2021 13:20 by Fitbit Moderator

‎01-08-2021 12:57 - last edited on ‎01-08-2021 13:20 by Fitbit Moderator

My versa 2 will not connect to the bluetooth on my phone. It does not show up at all. I tried restarting my phone and uninstall the fitbit app and reinstall and nothing works.

 

Moderator Edit: Clarified subject

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‎01-08-2021 13:23 - edited ‎01-10-2024 10:59

‎01-08-2021 13:23 - edited ‎01-10-2024 10:59

Hi there @Nicole121186, welcome to the Community Forums. Thanks for trying to troubleshoot your Versa 2 before reaching out.

Before anything else, please make sure that the phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

For troubleshooting steps, please see Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-08-2021 13:23 - edited ‎01-10-2024 10:59

‎01-08-2021 13:23 - edited ‎01-10-2024 10:59

Hi there @Nicole121186, welcome to the Community Forums. Thanks for trying to troubleshoot your Versa 2 before reaching out.

Before anything else, please make sure that the phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

For troubleshooting steps, please see Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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