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Versa 2 won't connect to my phone

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‎09-03-2021 15:19 - last edited on ‎09-04-2021 09:46 by Fitbit Moderator

‎09-03-2021 15:19 - last edited on ‎09-04-2021 09:46 by Fitbit Moderator

I’ve recently bought a versa 2 off a lady and can’t get my watch to connect to my WiFi it just vibrates with a red x when I try from the app.

 

 

Moderator edit: updated subject for clarity.

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4 REPLIES 4

‎09-03-2021 15:23

‎09-03-2021 15:23

Hi @Leanne199130  your post was moved to the Other Versa Smartwatches area of the forum for more relevant responses. Did the lady you got it from say it was recently used or did it sit in a drawer unused for a while? 

Stepping in the U.S.A. since September 2013. Android 14

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‎09-03-2021 15:38

In response to Odyssey13

‎09-03-2021 15:38

No she said it was used she just got an upgrade I’m so devastated I could t wait to use it

Sent from my iPhone
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‎09-03-2021 16:57

In response to Leanne199130

‎09-03-2021 16:57

Might be someone will see this post and help out. It's possible that there was a problem with the Fitbit before you got it.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-04-2021 09:51 - last edited on ‎06-29-2024 20:49 by Fitbit Moderator

In response to Odyssey13

‎09-04-2021 09:51 - last edited on ‎06-29-2024 20:49 by Fitbit Moderator

Welcome to the Fitbit Community, @Leanne199130. I´m sorry to hear you get a red x on your Versa 2 and can´t connect to the app. 

Thank you for the heads up @Odyssey13,.

I found this help article that has the troubleshooting steps for the red x on the watches.

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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