Versa 2 won't pair to my phone

[JasonDS]

My versa 2 has stopped pairing with my phone. I've tried re doing it, it won't work. I've tried uninstalling the app, I've tried turning everything on and off like the instructions say, still nothing. This has been going on for two days now, can anyone help before I throw it out of the window please

Moderator Edit: Clarified subject

[Guy_]

@JasonDS @SunsetRunner @Shazblan 

Reminder: make sure you install the official 3.37.1 Fitbit app now available to all, if you haven't already as it resolves the issues.

[valetrail]

It didn't for my phone. I followed Tammy's suggestion by finding and installing the older app and nixing auto-update. 

[Guy_]

@valetrailUndo what you did, put auto update back on for Play Store, and install 3.37.1 of the Fitbit App from the Play Store, and if necessary restart the Phone and watch.

[Dynasty80]

Hi Tammy. I am having the same issue as a lot of people. Please could you tell me how to find the old version of Fitbit. Many thanks. 

[Guy_]

@Dynasty80  is it still a problem with the repaired 3.37.1?

[AJtracker]

New update worked! Hooray. Had to update, and then restart my phone, said bluetooth pairing failed first 2 times, but 3rd time worked!

Thank you forums for bringing this to Fitbit's attention, and thank you Fitbit for listening and fixing it. 

[Shazblan]

What new update?Sent from my Samsung Galaxy smartphone.

[Guy_]

@ShazblanGo to the Play Store and check for updates and apply the one for Fitbit.