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Versa 2 won't respond

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‎12-08-2020 06:11 - last edited on ‎12-08-2020 13:48 by Fitbit Moderator

‎12-08-2020 06:11 - last edited on ‎12-08-2020 13:48 by Fitbit Moderator

It charges, but that is it. Screen only comes on showing the logo and then it’s black. 

 

 

Moderator Edit: Clarified subject

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‎12-08-2020 13:50 - edited ‎10-08-2023 04:34

In response to Garminfan54

‎12-08-2020 13:50 - edited ‎10-08-2023 04:34

Hi there @CrysG, welcome on board. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. Let me know how it goes. 

Hello @Garminfan54. I'm glad to hear that our Support Team helped you with your situation. Feel free to reach out to them again if you need further help. Have a nice day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-08-2020 07:45

‎12-08-2020 07:45

I have had the same issue. Tried everything support advised to no avail. Keep getting data not cleared try to sync. Nothing. They got me this time won’t buy another Fitbit product!

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‎12-08-2020 13:50 - edited ‎10-08-2023 04:34

In response to Garminfan54

‎12-08-2020 13:50 - edited ‎10-08-2023 04:34

Hi there @CrysG, welcome on board. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. Let me know how it goes. 

Hello @Garminfan54. I'm glad to hear that our Support Team helped you with your situation. Feel free to reach out to them again if you need further help. Have a nice day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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