Versa 2 won't swipe up and it's stuck on the Fitbit logo

[theBabes]

When I swipe up my Versa 2 the Fitbit icon only stays on for less than a second then disappears. I have restarted it multiple times & it still does not work. 

Moderator Edit: Clarified subject

[JPM-Versa2]

Same issue here… 

[Sengahen4]

Mine is doing the same it’s a pest usually shows heat rate doesn’t anymore 

[MarreFitbit]

Hi there, @theBabes @Sengahen4. Welcome to the Fitbit Community Forums. I'm sorry to hear that the screen of your Versa 2 devices have stopped working properly. Thanks for taking the time to troubleshoot this issue prior to posting here, I'll be glad to continue assisting you guys. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. Let me know how it goes!

@JPM-Versa2 Thanks for stopping by! I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We hope to get you back on track soon!

[theBabes]

I have restarted my Fitbit many times. On forums I had read sometimes it takes many restarts in a row so I tried just sitting here restarting 7 times in a row & it still doesn’t work.
I have changed the clock face more than once to no avail.
I must admit that I am somewhat happy that I am not the only one having this problem.
Sent from my iPhone

[RayV28]

None of the recommendations worked

[StepCount54]

I have the same problem. very frustrating

[jacclc6]

I have restarted multiple times and changed the clock face. Nothing works. 

[Shofarel]

I am having the same issue with my Versa 2 not swiping up. I restarted, synced and changed the clock face without resolving the issue. Any more suggestions? This has happened since FitBit updated and changed the dashboard look--which I really hate! No more real time steps in the app!

[Thegooddeb]

I am also experiencing the same issue. I have changed my watch face. It did not help. 
 Please let me know if you get any response!! 

[mmcghehey]

I’m having the same issue. I’ve restarted multiple times, changed clock faces, and tried resyncing. To no avail.

[Sam.lr]

I am also having the same issue. 

[RayV28]

Nothing works to correct the issue. It’s a FitBit issue and it’s affecting many users. If you’re a moderator, please get a genuine resolution and a restart is NOT fixing this. 

[Phemie]

Yes, exactly. I’ve tried everything and my Versa 2 refuses to sync. Now it is no longer paired with my phone and I can’t get it connected again, so changing to clock face won’t work. 

[eisiam]

My guess is that there's a firmware update that's causing these issues. This happened at least twice already this year and it resolved itself after a couple of days. Extremely frustrating.

[StepCount54]

Thank you. I will just have to wait and see.
Sent from my iPad

[lifeisgood220]

Having the same issue. Went to the customer service chat where the agent actually told me to restart my device by pressing the power button and the Volume Down button at the same time!! LOL. What a **ahem**. I asked if they were wanting me to restart my iphone and they said "no, the device". What idiots!! I had to inform them that the versa 2 does not have a Volume Down button. They replied "thanks for that information". Seriously will never purchase from Fitbit again. This versa 2 is a warranty replacement for one that died last year after only 6 months of use and now this one is not working properly after about 9 months of use. They offered me a 35% discount on a new one. Absolutely feel Fitbit is just a scam product these days.

[Shofarel]

I agree that FitBit is over for me. When this one dies, I am switching to Apple Watch. The 9 series is only $350 and also water proof.


Robert Pristoop

[MHFW]

I’m having the same issue!

[greenlish]

Ok Fitbit, what's the fix?  Why are all of these (formerly) dedicated users being ignored, and having to wait for you all to fix a problem you caused?

1) turning off Versa doesn't work  2) changing Clock Face doesn't work  3) synching doesn't work

Honestly, the amount of tone-deaf-ness FB has displayed in the last 3 months is astonishing.  When are you going to fix this latest problem?  Why are you intentional driving away your customers?  It makes no business sense.  

And don't get me started on the fact that I no longer have access to all my mapped runs and walks.