Versa 2 won’t swipe

[Joaniejoan26]

My 6 week old versa 2 won’t swipe up or across, any advice would be appreciated x

[N8teGee]

Hi @Joaniejoan26, welcome to the community.

Have you tried restarting your Versa 2 by pressing and holding the button for 10 seconds (until you see the fitbit logo)? 

[Joaniejoan26]

I have & unfortunately no better

Sent from my iPhone

[Beegf]

I’m having the same problem. Can’t swipe and screen is not responding when tapping. Less than 4 weeks old. I’ve tried resetting and a factory reset and still not working. 

[Paperfolder]

I am having the same problem, also have my Versa 2 for about 6 weeks. For the past week, this issue keeps recurring — I can’t swipe from the top or sideways.  I restart the watch and it works, but the problem comes back in the same day. 

[Joaniejoan26]

Hi I went on Fitbit live chat & they talked me through factory reset which took ages to update & was no better when completed, so I made the decision to return it and refund, This was my fourth Fitbit in 5 years, some faulty some upgrades, I’m done, changing to Apple Watch :watch:️ good luck

Sent from my iPhone

[Micki99]

Having the same issues.  Started right away after using, but I thought it was my user error. Turns out that now it won’t swipe in any direction and have reset.  Can’t factory reset because can’t access that part of screen.  Using a Fitbit face (Bitmoji)

[JABHarris]

I am done, too. This is my 4th Fitbit, my first Versa 2 and have had it less than two months and have had problems with the clock faces giving wrong times three times and now the swiping is  intermittently. The previous Fitbits I had were the HR models which had band issues and battery recharging issues. Really liked the functionality which was the reason I went out on the limb and decided to try the Versa 2 really loved it's features until about 3 weeks ago when the clockface stopped working and was unable to synch and now with the swiping not working, I am done. Time to try a competitor brand probably the Apple. Hope Fitbit really examines why their product quality is so poor and most importantly improves it. I am done and hope other users have better results... 

[Penny72]

I’m having the same problem. I have to restart multiple times a day. I’ve also found it is draining my battery life. 

[JABHarris]

Penny, I wish you success in getting a resolution to your problem. Because I had purchased 3 different Fitbits over the past 6 years and had problems with each of them, the last being the Versa 2, I decided to check out competitor fitness watches. First I tried a Samsung model that I did not care for at all.

I now have an Apple 3 watch and am very pleased with its capabilities. Hopefully, in the long term, I will have better success with it in terms of technical and functional issues than I experienced with Fitbit products. Again, Penny, I hope you get a positive resolution to your issues. 

Take care, Jean

[neridam]

I'm having this issue as well.  I have restarted the watch, changed the clockface and have done a factory reset but am still having issues.  I have had this watch since the end of December.

[JABHarris]

neridam, i purchased mine around the same timeframe. Because of other problems I had with previous Fitbit, I returned my Versa 2 to purchase an Apple 3 watch about a month ago. So far I am pleased with it and hope I do not encounter the same problems I had with Fitbit watches. I hope you have better success than I did to get a better resolution to your issue.

[Redbill]

Having the same issues. Received my watch in late January. I have to reboot the watch multiple times a day as it continuously stops responding to tapping, arm movement or swiping. I have factory reset - no change.

Sometimes it will come back to life when it gets a notification through for emails or text from my phone.

[JABHarris]

Redbill, as you may see from my previous replies, I returned my Fitbit. Now have Apple 3 and hope it will work better than the Fitbit watches I purchased. I wish you success in getting hopefully a better resolution than I did mine.

[AMCO]

I have a 4 month old Versa 2 with the same problem. Have you found a solution?

[AMCO]

I have the same problem, have you found a solution?

[neridam]

Support sent me a new watch

[0407]

Last night I called the Customer Support Center and was advised to go through the steps holding down the power button for ten seconds. It came back on but was still unable to swipe. It's still under warranty and therefore he sent me an email with a link to fill out a form for a replacement.  I haven't did the link yet but plan to tonight. The Versa 2 I thought was the great when I first got it as a Christmas gift for myself as a replacement for my Blaze which had two cracks in it. Last month it stopped counting the floors, then hastily stopped swiping then as I was trying to figure it out I got the big red "X" somehow I cleared that and that's when I gave up and called. I hope this helps. It just seems as though the Versa 2 is definitely worrisome to say the least.
Sent from Yahoo Mail on Android

[Penny72]

Hi all!

I've been living with the problems for over a month now as I've had other things more important to take care of.  I called customer service today and gave them my prior case number.   After a full charge this morning, I took a walk using GPS from my phone app.  When I got back, my battery was at 26%!!!  They agreed with my that my watch is having more than 1 problem.  I was sent a form to complete and am now waiting for a replacement device.

Good luck to you!

[Penny72]

Call the customer service number.  I previously tried the online chat and I was pretty much sent away to try their "fixes".  I called today and explained the problems.  I am now waiting on a warranty replacement to be sent.