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Versa 2 won't sync to my Android phone

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‎06-29-2021 14:39 - last edited on ‎06-29-2021 17:28 by Fitbit Moderator

‎06-29-2021 14:39 - last edited on ‎06-29-2021 17:28 by Fitbit Moderator

My versa 2 has not synced all day. And when I try to reboot it nothing happens.  I see the message saying there is trouble with Anddoids right now. Is that still an issue or has that been fixed? 

To clarify,my versa 2 is working, just not syncing to my phone. 

 

 

Moderator Edit: Clarified subject

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‎06-29-2021 17:31 - edited ‎09-18-2023 05:37

In response to Odyssey13

‎06-29-2021 17:31 - edited ‎09-18-2023 05:37

Hi there, @MaestraV. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Please bear in mind the information shared by @Odyssey13 as we are aware of an issue which has been impacting Android notifications and syncing. However, we're glad to announce that the latest Fitbit app version for Android (3.43.1) has been released, which should solve the issue with the notifications not coming through your watch. For more information, see How do I update the Fitbit app? 

As always, make sure that your phone has a compatible operating system installed, it should Android 8.0 or higher. Click here for more details. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎06-29-2021 14:47

‎06-29-2021 14:47

You read the banner, but did you go to the linked page with updates?

 

"We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Read More"

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎06-29-2021 17:31 - edited ‎09-18-2023 05:37

In response to Odyssey13

‎06-29-2021 17:31 - edited ‎09-18-2023 05:37

Hi there, @MaestraV. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Please bear in mind the information shared by @Odyssey13 as we are aware of an issue which has been impacting Android notifications and syncing. However, we're glad to announce that the latest Fitbit app version for Android (3.43.1) has been released, which should solve the issue with the notifications not coming through your watch. For more information, see How do I update the Fitbit app? 

As always, make sure that your phone has a compatible operating system installed, it should Android 8.0 or higher. Click here for more details. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer