Versa 2 won't sync with iPhone 11

[Marie1112]

My Versa 2 suddenly stopped syncing with my phone. I tried turning off my Bluetooth and turning it back on. I tried syncing it while charging and while off the charger. I tried restarting my Versa 2 and my phone, nothing is working! I’ve tried this at least 10 times now and it’s getting extremely frustrating!

Moderator Edit: Clarified subject

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[RicardoFitbit]

Hello @Marie1112, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[Marie1112]

Still nothing...

Sent from my iPhone

[RicardoFitbit · Accepted solution]

Your reply is appreciated @Marie1112.

Hello , welcome to the Community Forums.

To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[Marie1112]

It worked!! Thank you so much for your help!

Sent from my iPhone

[RicardoFitbit]

You're welcome @Marie1112, thanks for your reply.

I'm really happy to know that the steps from my previous post solved your issue. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.