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Versa 2 won't sync

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‎04-22-2021 12:32 - last edited on ‎04-23-2021 06:06 by Fitbit Moderator

‎04-22-2021 12:32 - last edited on ‎04-23-2021 06:06 by Fitbit Moderator

Having a fight to get my fit bit to sync multiple times every day, been like this for a few weeks now and I've had enough of it now. 

 

 

Moderator Edit: Clarified subject

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‎04-23-2021 06:11 - edited ‎09-04-2023 05:48

In response to Dikarius

‎04-23-2021 06:11 - edited ‎09-04-2023 05:48

Hi there, @Rachael1609. Welcome to the Community Forums. I understand how you must be feeling. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

 

  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 
  • See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the following steps:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.

Hello, @JoJoLo and @Dikarius. Welcome on board. Thanks for sharing the details about the issue with your Versa 2 smartwatches.

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the syncing difficulties persist, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎04-22-2021 16:40

‎04-22-2021 16:40

I’m dealing with the same problem looking for help

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‎04-22-2021 18:06

‎04-22-2021 18:06

Same here.  Versa 2 and iPhone suddenly stopped synching this week, phone says it is looking for the device.  I was able to get it to synch on Tuesday, 

 

Versa 1 would at least reset with the buttons, no longer an option.  Any suggestions

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‎04-23-2021 06:11 - edited ‎09-04-2023 05:48

In response to Dikarius

‎04-23-2021 06:11 - edited ‎09-04-2023 05:48

Hi there, @Rachael1609. Welcome to the Community Forums. I understand how you must be feeling. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

 

  • Huawei P8 Lite
  • Huawei P9 Lite 
  • Xiaomi Mi 6 
  • Huawei P20 Lite 
  • See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the following steps:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.

Hello, @JoJoLo and @Dikarius. Welcome on board. Thanks for sharing the details about the issue with your Versa 2 smartwatches.

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the syncing difficulties persist, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes