Versa 2 won’t sync

[Nobody35]

My versa 2 won’t sync with the app. I tried turning the Bluetooth on and off, I tried deleting the app and reloading it, I made sure it was charged, nothing works. 

[SteveH · Accepted solution]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com