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Hi there, @NellieC. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Rich_Laue Thanks for trying to help!
I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.
See you around!
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