Versa 2 won't track my SpO2 nor Skin Temperature

[Blackthstle]

Have synced my watch, checked for updates, talked with customer service. Ready to give up and get an Apple Watch! Using iPhone app. SpO2 and skin temp still not showing in the app. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Blackthstle. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for your understanding. 

[Jenn1334]

Same here, though spo2 is recording, skin temperature is not 🤷🏻‍:female_sign:  Have you been able to sort yours out yet?  Wondering if there is something I am missing 

[MarreFitbit]

Hi there, @Jenn1334. Welcome to the Community Forums. 

Please note that skin temperature is available for Versa 2 users by going to your Health Metrics tile. If you don't have Premium, you can only see 7 days of data. If you have Premium, you can see more than 7 days of historical data. If you cannot see your skin temperature data on the health metrics tile, it may be because the device has not yet been worn for at least 3 nights.

For more detailed information, see What should I know about health metrics in the Fitbit app?

Hope that helps. 

[Jenn1334]

I know where to find it, and it says no data in 24 hours…been wearing for a month, no data, fully updated. Not sure why it won’t record it 🤷🏻‍:female_sign:

Sent from my iPad

[Jamjam87]

Are we still working on it? Cause it’s December and my new versa 2 is having the same issue

[Jamjam87]

I wonder if they even respond after the initial cookie cutter response. I’ve been wearing mine long enough too and have premium. Still nothing!

[Krys0313]

Having the same issue (dec 22) 

[Jan70]

2 days ago my versa 2 quit recording my SpOz

[Beboop]

Where is the skin temp on the fitbit versa 2 please

[magnetix]

Its in the health metrics at the top of the app.