Versa 2 won't turn on and it's stuck on Fitbit logo

[LjinTucson]

After phone update my versa 2 turned off. Only shows logo. I cannot swipe up down or sideways. I uninstalled app reinstalled. Can't power it off. It won't sync. Very frustrating please help 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @LjinTucson. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Versa 2 is not turning on. I appreciate you've taken the time to troubleshoot this issue before reaching out, I understand why you're feeling frustrated at this point. I'll be glad to continue assisting you. 

In addition to the steps you've tried, please try the following steps while your Versa 2 is connected to the charging cable:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.
  
  

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If the above doesn't work and you don't feel any vibration while performing a restart, please try the steps provided here Why isn't my Fitbit device's battery charging?

Once you make sure that your Versa 2 is charging, try the steps above one more time. 

Hope that helps.