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Versa 2 won't update

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‎02-06-2024 17:13 - last edited on ‎02-07-2024 05:22 by Fitbit Moderator

‎02-06-2024 17:13 - last edited on ‎02-07-2024 05:22 by Fitbit Moderator

My Versa 2 won’t update. Tried turning on and off just keeps saying failed. Anyone else? 

Moderator Edit: Clarified subject

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‎02-07-2024 05:25

‎02-07-2024 05:25

Hi there, @Ellesha. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Versa 2 is still not updating despite the steps you've tried already. I will do my best to help you with this. 

To better assist you, please confirm whether you've tried all tips and recommendations provided here Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


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‎02-07-2024 07:31

‎02-07-2024 07:31

Quite a few others are experiencing the same issue with Versa 2 after the recent phone app update:
https://community.fitbit.com/t5/Other-Versa-Smartwatches/Versa-2-dead-after-update-and-syncing-issue...

Charge 5 users also:
https://www.bbc.co.uk/news/technology-68140297

And lots of Blaze users:
https://community.fitbit.com/t5/Blaze/bd-p/blaze

Fitbit (Google) are so far denying it, but all evidence points to the fact this is a phone app update issue rather than an issue with multiple fitbit devices.

Most people not very happy, and now looking at other fitness watch brands as a result. This is a complete own goal for Google and Fitbit.

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