Versa 2

[SunsetRunner]

Hi, hope someone can help, I’ve just had my daughters versa 2 and I am having trouble syncing to my iPhone, I’ve tried the turning Bluetooth off and on etc and I still can’t find it through the Fitbit app, advice would be welcomed. Thanks 

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Community Forums. 

To better assist you with this, may I know if the Versa 2 belonged to your daughter, but now it belongs to you? Or your daughter just received a Versa 2 which you want to sync to your iPhone? Are there two Versa 2 devices that you want to set up and sync to your iPhone? Have you both created a separate account for each?

If your issue is the first sentence, I've described, please know that the Versa 2 cannot connect properly to your phone since your daughter hasn't yet forgotten the connection between the Versa 2 watch and her phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair the Versa 2 from your daughter's phone.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.