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Versa 3 blank screen

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‎10-29-2023 10:36 - last edited on ‎10-30-2023 16:39 by Fitbit Moderator

‎10-29-2023 10:36 - last edited on ‎10-30-2023 16:39 by Fitbit Moderator

My versa 3 is blank black screen. I’ve done ever reset possible none works it’s quite frustrating as This is my 4the Fitbit. You would think I have learnt my lesson but I just can’t see my self consistently charging an Apple Watch. But I this point  the amount of money I’ve spent on Fitbit watch that either die within the year or has n issue. I even take my watch for when I shower knowing I don’t have to. I’m just fed up.

Moderator Edit: Clarified subject

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‎10-30-2023 06:17 - edited ‎10-31-2023 02:56

‎10-30-2023 06:17 - edited ‎10-31-2023 02:56

Hi @cbrade26 - if the watch gets wet it can cause a problem, as some watch seals are not so robust and do deteriorate over time. However exhaust a non charging issue just in case that is all it is. See all instructions in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Author | ch, passion for improvement.

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‎10-30-2023 16:44

In response to Guy_

‎10-30-2023 16:44

Hi there, @cbrade26. Welcome to the Fitbit Community Forums. I'm sorry to hear about the inconveniences you've been having with your Fitbit devices. We‘re taking your comments and sentiments in regards to our products into consideration.

Even though I truly appreciate that you've taken the time to come here and share your experience, I've seen you already contacted our Support Team to report this matter and they assisted you. If you have any questions or doubts regarding the outcome of your case, please feel free to contact them back. We hope to get you back on track soon!

@Guy_ Thank you so much for trying to help!

Maria | Community Moderator, Fitbit


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‎10-31-2023 02:21 - edited ‎10-31-2023 03:06

In response to MarreFitbit

‎10-31-2023 02:21 - edited ‎10-31-2023 03:06

I was sharing my experiences and in fact there hasn’t been an outcome as am still awaiting a response since it has been escalated.
I came on here to see if I can get help from others in the same situation if not yourselves.  Thanks.

Sent from my iPhone

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‎10-31-2023 03:03

In response to cbrade26

‎10-31-2023 03:03

@cbrade26 - the forum is here for other users to help you if they can. You may just get the help you need here, even if you were in contact already with support and they couldn't.

If it's a watch fault and no longer under warranty they may propose a later model which doesn't won't have all the features you have now, so be careful how you proceed or you can still choose another brand.

Hope this is helpful.

Author | ch, passion for improvement.

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‎10-31-2023 03:10

In response to Guy_

‎10-31-2023 03:10

Thanks Guy

Sent from my iPhone
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