Versa 3 button isn't working

[hyuns]

Hi,

I just received my very first fit bit, versa 3, and I have no idea how to make my haptic button work.

It never worked.. Am I supposed to turn on the haptic button function?

I went through some posts related to it, including a fix of turning it on and off.

I turned off my Versa 3, and I couldn't get it to turn back on by using the haptic button.

The only way to turn it back on was to attach it to the charger. 

Is my Versa 3 broken?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @hyuns. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with your Versa 3 prior to posting here. We‘re taking into consideration your comments and sentiments in regards to our products and services.

Try placing both forefinger and thumb each side of face and pressing gently, also make sure to cover the entire button with your finger. For more information, see: How do I navigate my Fitbit device? 

Hope that helps. 

[Kirbyone]

Hi, sorry, I've got a brand new Versa3 and so far there's no evidence that the haptic button is working in any way.  I've tried everything that I can find online but none of it works.  It's a pity because in other ways it seems like a very good watch.  Is there some setting I need to change?  Please don't tell me to restart it.  I've tried that twice and in both cases the only way I could wake it up was by attaching the charger!

I'll probably have to  return it.

[ashxxx]

I have exactly the same problem, did you figure it out?

[ashxxx]

Actually it does help with this link. press like the pic provided.

https://community.fitbit.com/t5/Versa-3/Versa-3-button-is-not-always-responding/td-p/4505016