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Versa 3 button stopped working

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‎03-26-2022 10:47 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

‎03-26-2022 10:47 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

My Versa 3 is a year and 4 months and after a year, left button stop working- it’s frozen. I don’t get it wet only from sweat! What would cause this?

 

Moderator Edit: Clarified subject

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‎03-26-2022 12:11 - edited ‎03-05-2024 06:48

‎03-26-2022 12:11 - edited ‎03-05-2024 06:48

Hi there, @Sal-is-fit. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from.

Before considering other options, please confirm that you've tried placing both forefinger and thumb each side of face and pressing gently, also make sure to cover the entire button with your finger. For more information, see How do I navigate my Fitbit device? 

If the above doesn't work, please try restarting your watch as instructed here. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-26-2022 12:11 - edited ‎03-05-2024 06:48

‎03-26-2022 12:11 - edited ‎03-05-2024 06:48

Hi there, @Sal-is-fit. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from.

Before considering other options, please confirm that you've tried placing both forefinger and thumb each side of face and pressing gently, also make sure to cover the entire button with your finger. For more information, see How do I navigate my Fitbit device? 

If the above doesn't work, please try restarting your watch as instructed here. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes