help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 can't open apps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-13-2023 01:18

‎02-13-2023 01:18

My watch screen appears in black and the apps don't open. I tried to restart but I couldn't do it.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-13-2023 05:22

‎02-13-2023 05:22

Hello @LidiaMS and welcome to the Community.  I used to wear a Versa 3 and my husband wears a Sense.  As you know, the 'button' isn't a real button.  The restart is very cranky,  I have needed to do it 2-3 times to hold that 'button' just right to restart a Versa 3 or Sense.  Please try again.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎02-13-2023 05:57

‎02-13-2023 05:57

Hi @LidiaMS - I see your issue differently. If the display is blank, double tap the screen, if that doesn't work, it may need charging.

 

Often the charging fails, see the guide on fixing that How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

 

You can also check in the Fitbit App if the watch is syncing but has no display on the watch, in some cases the display may be broken and this would help you check.

Author | ch, passion for improvement.

Best Answer
0 Votes