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Versa 3 charging issues

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‎02-19-2023 23:53 - last edited on ‎02-20-2023 06:28 by Fitbit Moderator

‎02-19-2023 23:53 - last edited on ‎02-20-2023 06:28 by Fitbit Moderator

My versa overheated while charging on the correct charger and customer service were helpful and all of a sudden  unable to assist any more. Any ideas to enable decent customer service   too bloody expensive to forget about it

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎02-20-2023 08:06

‎02-20-2023 08:06

Hi there, @54p. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

 

Please make sure to check your inbox as our Support Team is still waiting for your response to the last email they sent you on January 13th. They will be happy to continue assisting you. 

 

I hope we can get you back on track soon. 

Maria | Community Moderator, Fitbit


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‎02-21-2023 01:55

In response to MarreFitbit

‎02-21-2023 01:55

I have checked my inbox and there is no email from the Support team - could they please resend this 

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‎07-06-2023 05:55

‎07-06-2023 05:55

My versa 3 overheated while charging and is now not working at all. Please help me figure something out!

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‎07-06-2023 17:20

In response to Hoover13

‎07-06-2023 17:20

My advice is don't even try to get help from Fitbit. They took all my
details and for a while were going to help then wiped their hands of my
issue and not able to contact now
Will never deal with them again.
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