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Versa 3, heart rate showing when not wearing it?!

yesterday

yesterday

After the steps counting issue finally being sorted, it appears another glitch has occurred, the heart rate does not seem accurate at all. Completely fluctuates during exercise and even when I take the fitbit off, it displays a heart rate of 60 - 82?! Is anybody else experiencing this? I have restarted twice. I only bought this watch a month or so back, fitbit newbie, kind of regretting it!

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yesterday

yesterday

Hi @ErinIsobella - did you try to restart the watch by holding the watch button for 10 seconds till the display blanks or it vibrates and wait for it to restart.

In some cases it can continue to display the last heart rate, or even detect a heart rate from the very sensitive optical detector depending on conditions.

If it is actually faulty a warranty replacement may be possible, please contact Support, Product help, Contact us (at the bottom), via the link below when viewing the post in the forum. 

Author | ch, passion for improvement.

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