Versa 3 is acting odd

[MagicNinjaKitty]

My Versa3 did some crazy pulsing and screen flashing / melding thing last night 2xs and then died.  I've tried charging and restarting to no avail.  Does this mean the device motherboard fried and will no longer work?

Moderator Edit: Clarified subject

[Kashdav]

My very new Versa 3 just randomly shut off and won't turn back on or charge. 

[MarreFitbit]

Hi there, @MagicNinjaKitty @Kashdav. Welcome to the Community Forums. Thanks for the details provided in your post about your Versa 3's behavior and for your efforts in trying to solve the issue. I understand where your concerns are coming from. 

Before considering other options, please confirm that you've restarted your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Kashdav]

Thank you - it wasn't working at first, but eventually I managed to get it to restart. Thanks! 

[MarreFitbit]

@Kashdav Awesome! I'm glad to hear you managed to restart your Versa 3.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[MagicNinjaKitty]

It has not restarted, there is no activity showing that the device even works now.  I think that the electronics have completely died.

[Guy_]

Hi @MagicNinjaKitty - it could be that the battery needs charging and isn't doing that properly - see things to check in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen