07-07-2022
22:52
- last edited on
12-18-2022
17:50
by
MatthewFitbit
07-07-2022
22:52
- last edited on
12-18-2022
17:50
by
MatthewFitbit
Hi, my Versa 3 has started randomly adding thousands of steps some mornings, it's happening once or twice a week and usually at 2:15/2:30 am. I can remove the steps by adding a driving activity but it's happening regularly, does anyone know why? Thanks very much
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
07-08-2022 06:28 - edited 07-18-2023 10:33
07-08-2022 06:28 - edited 07-18-2023 10:33
Hi there, @HelenWales84. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your step data. I understand where your concern is coming from.
I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.
Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.
Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?
For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?
As may know, you can totally negate the extra steps by following these steps How do I add, edit, or delete Fitbit data and activities?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-08-2022 06:28 - edited 07-18-2023 10:33
07-08-2022 06:28 - edited 07-18-2023 10:33
Hi there, @HelenWales84. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your step data. I understand where your concern is coming from.
I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.
Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.
Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?
For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?
As may know, you can totally negate the extra steps by following these steps How do I add, edit, or delete Fitbit data and activities?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...