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Versa 3 not connecting to my 5g home WiFi network

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‎04-25-2022 08:45 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

‎04-25-2022 08:45 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

I have WiFi at home that just recently changed over to 5G and now I can't get the Gallery to work.  When I try to open the Gallery to download apps and change the photos for my watch face, I get a message "Oops, looks like there's no internet connection".  Also, when I connect to the WiFi network it disconnects promptly when I leave the WiFi settings section.

Is there anything I can do?  

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Accepted Solutions

‎04-25-2022 12:30

‎04-25-2022 12:30

Hi @bolugr - your watch wifi is not used to download apps and will disconnect if it's not needed.

 

As regards the other problem with the gallery check No internet connection The gallery has additional requirements to access the Internet.

 

You can also try using only wifi or only data on your phone and may get different results.

Author | ch, passion for improvement.

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2 REPLIES 2

‎04-25-2022 12:30

‎04-25-2022 12:30

Hi @bolugr - your watch wifi is not used to download apps and will disconnect if it's not needed.

 

As regards the other problem with the gallery check No internet connection The gallery has additional requirements to access the Internet.

 

You can also try using only wifi or only data on your phone and may get different results.

Author | ch, passion for improvement.

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‎04-26-2022 04:57

In response to Guy_

‎04-26-2022 04:57

Thanks.  I checked the settings on my phone and found an issue.  I fixed it and the gallery loaded fine.

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