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Versa 3 not tracking data

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my versa3 real problems.... no sleep score/ no stress score/ no breathing rate score/ no step score ..... support sends cut and paste responses! In a frustrating loop! Gone thru numerous resets, download refreshes but nothing changes! Since google took over  unnecessary data presentation changes! Possibly time to move to Apple?

 

Moderator edit: edited title to clarity.

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Welcome, @Tony45 to the community!

I appreciate your post letting us know this situation in regards with the data tracking of your Versa 3.

I was able to confirm you contacted support and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them once again.

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The solution repeatedly does not work …..either software corrupted or hardware failure. 

 
My last exchange unaccountably aborted by said “support” team
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