Versa 3 screen is frozen

[Lynelda]

My fitbit versa 3 is frozen. I tried restarting it to no avail

Moderator Edit: Clarified subject

[Guy_]

Hi @Lynelda  - if you enabled Always On mode it will be locked if wrist wake is not enabled.

To unlock it double tap the screen or press the button and then swipe the watch face to the right to get to Quick Settings and enable wrist wake and disable Always On.

If it's not responding at all the battery may need charging. If it's not charging check the instructions in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[MarreFitbit]

Hi there, @Lynelda. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. @Guy_ Thanks for helping out!

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

Have a good day. 

[klevlocke]

My watch is also frozen, I am not able to swipe or do anything, I cant turn it off, or charge, the watch is currently showing the correct time and steps, but it wont sync with my phone app and I cant do anything with it. Any other suggestions?

[MarreFitbit · Accepted solution]

Hello there, @klevlocke. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3.

Please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Dawnmaskell]

I have the same issue. I've only had it two weeks and its stuck on the fitbit logo,wont show the time or do anything