Versa 3 stopped charging

[Abicollantes]

Hi, my versa 3 won’t charge. The battery died so I put it to charge, the screen turn on for a second saying 0% and it died again. I left it charging all day and it still doesn’t turn on. When I charge it, it doesn’t vibrate, I already cleaned it and checked if it’s the cable but it’s not. What should I do?


Moderator Edit: Clarified subject

[Guy_]

Hi @Abicollantes - 0% can be a symptom of the watch having got wet (and is damaged) or a poor charging, have a look here for the latter How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

If the watch is indeed faulty it can be replaced if still under warranty.

[MarreFitbit]

Hi there, @Abicollantes. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still not charging. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@Guy_ Thanks for your help!