help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 stopped getting notifications

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-14-2022 20:15 - last edited on ‎12-18-2022 17:12 by Fitbit Moderator

‎09-14-2022 20:15 - last edited on ‎12-18-2022 17:12 by Fitbit Moderator

Hello! 

My Versa 3 stopped getting any notifications this week. I have tried deleting it and reinstalling it, I’ve made sure all the settings and permissions are correct and still not notifications. I have an iPhone 11. Help!

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-15-2022 05:15 - edited ‎08-30-2024 05:24

In response to Guy_

‎09-15-2022 05:15 - edited ‎08-30-2024 05:24

Hi there, @Hdrose1. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. @Guy_ Thanks for your help! 

To better assist you, please make sure you've followed all tips and recommendations provided here Troubleshooting quick tips for iPhones

If the above hasn't worked, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
6 REPLIES 6

‎09-14-2022 20:34

‎09-14-2022 20:34

Hi @Hdrose1 - on the off chance did you swipe the watch to the right to get to Quick Settings and check that both sleep and do not disturb are disabled?

Author | ch, passion for improvement.

Best Answer
0 Votes

‎09-14-2022 20:45

In response to Guy_

‎09-14-2022 20:45

Yes, I did. Both settings disabled and still no notifications. 

Best Answer
0 Votes

‎09-14-2022 21:10

In response to Hdrose1

‎09-14-2022 21:10

@Hdrose1  - did you also logout of the Fitbit App and restart both the watch and phone to ensure they are syncing well?

Author | ch, passion for improvement.

Best Answer
0 Votes

‎09-15-2022 05:15 - edited ‎08-30-2024 05:24

In response to Guy_

‎09-15-2022 05:15 - edited ‎08-30-2024 05:24

Hi there, @Hdrose1. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. @Guy_ Thanks for your help! 

To better assist you, please make sure you've followed all tips and recommendations provided here Troubleshooting quick tips for iPhones

If the above hasn't worked, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎09-15-2022 11:49

In response to MarreFitbit

‎09-15-2022 11:49

Thank you!! Turns put the show system notifications under Bluetooth was not selected. That fixed the issue. 

Best Answer

‎09-17-2022 04:49 - edited ‎08-18-2023 05:26

In response to Hdrose1

‎09-17-2022 04:49 - edited ‎08-18-2023 05:26

@Hdrose1 Awesome! I'm glad to hear you managed to solve the issue. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes