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Versa 3 stopped syncing after the update

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‎08-27-2022 17:17 - last edited on ‎12-18-2022 17:20 by Fitbit Moderator

‎08-27-2022 17:17 - last edited on ‎12-18-2022 17:20 by Fitbit Moderator

I encountered the problem with my Versa 3 not syncing after an update on my Fitbit app on my Samsung Galaxy 21 Android phone. After uninstalling and reinstalling the Fitbit app on my Android phone, and force stopping the Fitbit app on the app settings on my Android phone, turning Bluetooth off and on; I finally had to delete my Versa 3 from the Fitbit app and start all over as though I had just received my Versa 3 and was a new beginner. I've had it since March 5 this year, almost 6 months. I really missed my Versa 3 not syncing and therefore was unusable for a full day while I puzzled over this.

 

 

Moderator Edit: Clarified subject

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‎09-01-2022 15:11 - edited ‎04-23-2024 05:37

‎09-01-2022 15:11 - edited ‎04-23-2024 05:37

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from and how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-01-2022 15:11 - edited ‎04-23-2024 05:37

‎09-01-2022 15:11 - edited ‎04-23-2024 05:37

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from and how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-01-2022 16:53

In response to MarreFitbit

‎09-01-2022 16:53

Thank you! I love my Versa 3; got one for my twin sister 3 months after I got mine ( she loves her's, also.

Sent via the Samsung Galaxy S21 5G, an AT&T 5G smartphone
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‎09-02-2022 04:01 - edited ‎07-15-2023 05:02

In response to SunsetRunner

‎09-02-2022 04:01 - edited ‎07-15-2023 05:02

@SunsetRunner You're welcome! I'm glad to hear that you and your sister are loving your Versa 3 devices! 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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