Versa 3 strap keeps falling off

[nanajen]

I bought a versa 3 from Argos two days ago, I’ve got the strap exactly as shown in the videos and instructions. It’s come undone 11 times so far and is driving me nuts! The strap just comes off randomly on its own without me doing anything it’s obviously faulty. Anyone else had this problem and also do I take it back to Argos for replacement/refund? 

Moderator Edit: Clarified subject

[N8teGee]

Hi @nanajen, welcome to the community.

Which part of the strap is coming undone? Is it the part that secures into the watch itself, or the "buckle" that you secure around your wrist? I've been wearing my Sense since launch and have yet to have it come undone at all. If you think it's faulty, I would definitely take it back to Argos and ask for an exchange. 

[sassa1957]

Same here nankeen, at the part that connects to the watch, it falls off for no reason and sometimes l don't even know because it hits soft ground

Its a BIG PROBLEM

[AnaFitbit]

Hi @nanajen @sassa1957, welcome to the Community Forums. @N8teGee it's great to see you here. 

@nanajen @sassa1957 Thanks for sharing those details about this situation with your Versa 3 watches. I'm sorry to know about this. Are you able to listen a click when you connect the strap to the watch? if not, please check the information in this link How do I wear my Fitbit device?

I'll be around. 

[Mowry4]

I have this same issue  with mine I have purchase two different fitbit bands as well thinking maybe it's the bands and they also do it

[sassa1957]

I finally realised the problem, l had the strap back to front
Hasn't fallen off since
Hope that's your problem too

[OllieN]

I am having this same problem. Driving me nuts.

[Mowry4]

Glad to hear you got yours solved. I am putting the band in correctly as I
double checked once I saw your reply... still having the issue of the band
falling out. Had this same issue when I had the ionic...was hoping the
upgrade would have fixed this issue...guess not...very disappointing

[Duke2905]

Mine falls off too. Once or twice a day so far

[AnaFitbit]

Hi everyone!

@sassa1957 I'm glad to know you were able to solve this issue.

@OllieN thanks for the details shared. I spoke to the Support team and they informed me you are already in contact with them about this. Please follow their instructions and reply back to them so you can receive help.

@Mowry4 @Duke2905 thanks for the information provided on your posts. At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I hope your issue is solved soon. 

[sassa1957]

Why has it taken months for fitbit to even reply? Very poor

[Duke2905]

I expect Fitbit will shut my views down again!

[Mowry4]

The fix I found was to buy a Samsung watch haven't had an issue since...fitbit has sent me replacements and it takes forever to get those replacements and it doesn't fix the issue can't fix this design flaw

[OllieN]

I received my replacement fairly quickly after I completed the somewhat
convoluted return process. I have not had an issue with the band falling
off with the replacement item. Hope this lasts. If I do, I'll keep your
suggestion in mind.

--
Regards,

Olivien

[majorpeedoff]

Just got my Versa 3 after my 5th Ionic gave up after 5 months

played badminton tonight and the strap came away from it joint with the watch face 6 times

I had to put it in my pocket

Why do I keep persevering with Fitbit. If it is not their tech which is rubbish it is their accessories 

If I lose this whilst running I will go ballistic 

[Joebaldy]

I’ve had my band a week and it falls off regularly when I exercise despite being secured correctly. I lost it completely yesterday but was lucky it was handed into my kids nursery. Returning it now and getting an iwatch as can’t risk losing an expensive bit of kit like this. Very disappointed as I love some of the features of the watch. 

[Mudge49]

Same here my Fitbit versa 3 the band keeps coming off no matter what side I put in first one of them comes off I've l had it come off numerous times luckily I've been either able to catch it or it was in my jacket I've had it I'm just about ready to throw in the towel on this why didn't they just do it like the first or two which was definitely easier and stayed in much better this is terrible this much money for watching the bands don't stay in

[Mudge49]

Mine does not click on the one side I've tried different ways to do it I reverse the band nothing it still does not click and it's very loose

[Georgeot]

Same problem here - paid £160 for the versa 3 and the top band comes unconnected for no reason. Spent 30 mins on Fitbit chatbot on Friday to try resolve with them - useless - I gave up in the end. 

[Mudge49]

Such a shameSent from my T-Mobile 5G Device