Versa 3 stuck in Sleep Mode

[dinokath]

Hi,

My Versa 3 will not come out of sleep mode using the swipe right shortcut. When I swipe and hit the shortcut, I get the message 'Locked for Sleep Mode'.

The only way I can get it out of sleep mode is to go into settings, go to Quiet Modes and turn it off there. Pretty annoying! This is something that just started in the last couple days. Before that, it was working fine. I have not fooled with any settings in the last couple weeks.

Thanks for your help.

Moderator Edit: Clarified subject

[dinokath]

Worth mentioning that I just did a factory reset and it has not changed the behavior. 

[Guy_]

Check your sleep schedule.

On the watch

Settings

Quiet modes

Scroll to Sleep mode

Scroll to  & Click SCHEDULE MODE

Turn on Off hours

Setup the appropriate times - you have it 24 hours

Try turning off the schedule also.

[dinokath]

Yep, did all that before posting. Was hoping someone from #fitbit would chime in here! 

[Guy_]

did you try

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

And resync your watch

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

For IOS uninstall/reinstall the Fitbit App and resetup your Notifications.

[dinokath]

Nope. Still the same behavior. I appreciate your help!!

[Guy_]

Thanks, Interesting issue..

Have you enabled Device lock, or use Fitbit pay?

Does it behave differently when charging?

[dinokath]

No to lock and pay. I don't mess with it while it is charging but when I charge it tonight, I will mess with it a bit and see.

[MarreFitbit · Accepted solution]

Hi there @dinokath, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out and for also following @Guy_'s tips and recommendations. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of the steps you've done, this way you could also avoid repeating yourself once again.

[guerinbb]

Same with my brand new FitBit Versa 3 - the touch screen on my watch is unresponsive so I am unable to bring it out of “locked for sleep mode” - what can I do?

[MarreFitbit]

Hi there, @guerinbb. Welcome on board. 

Please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. Then, please try to turn off the sleep mode. 

Hope this helps. 

[guerinbb]

All sorted. Thank you 

[MarreFitbit]

@guerinbb Awesome! I'm glad to hear that your issue is solved now. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

[SunsetRunner]

I have the same problem. Fitbit versa 3 stuck in sleep mode. Tried going to quiet modes, saw sleep mode on, tapped many many times, could not turn it off. 

scrolled down to schedule , tapped many times, nothing.

followed your advice to restart device . Tried teice, no change. 

followed your other suggestion to change click face. That also did not work. Help!

[Guy_]

@SunsetRunner  try swipe to the right on the watch to get to quick settings and turn  off moon there.

[SunsetRunner]

Thanks. When I swipe right for quick settings I do not see a moon or anything that says moon. I can go into quiet modes but cannot turn off sleep mode or get schedule to do anything

[Guy_]

@SunsetRunner  If you have a Versa 3 you should see when you swipe right

its the middle top one to turn off

If you can, also try and Shutdown the watch, at the bottom of Settings.

Place the watch on the charger to restart it.

[guerinbb]

In the end I swiped right on the screen which brought up 6 symbols. Double tapped the moon and it worked.

Try that - good luck.

Kaz

Sent from my iPhone

[supermomsm]

Thank you!!! This worked for me!!!!!!

[Joejoelacy]

Thanks so much! That totally worked! You da man!!!