Versa 3 stuck on Fitbit Logo

[William711]

I installed an spo2 watch face then installed the spo2 tracker.  Since then my watch won't start past the logo.

Is there a way to do a factory reset with only the versa 3 button?  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @William711. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

To properly use the SpO2 app and clock face, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?

Hope that helps.