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Versa 3 will not connect to snapchat/bitmoji

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‎08-05-2021 13:52 - last edited on ‎12-18-2022 20:47 by Fitbit Moderator

‎08-05-2021 13:52 - last edited on ‎12-18-2022 20:47 by Fitbit Moderator

I am having issues connectin gmy new versa 3 to snapchat to use the bitmoji clock face. I do all the steps and when I am prompted to continue back to fitbit after giving snapchat the permissions, it still appears as ‘connect’ in the settings of the clock face. I check on snapchat and the permissions are granted to the fitbit app. Please help

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3 REPLIES 3

‎08-05-2021 18:21

‎08-05-2021 18:21

Hi @Korrentina . Nice to see you on the Community! Thank you for your message and report. 

 

As a new device the Versa 3 might need to be updated. The latest firmware version is 36.128.5.49. You can check the one installed on your phone in the Fitbit app.

 

Please tapp on your profile picture>Versa 3. Below the title you'll see the firmware version. 

 

You'll receive a banner in the app when the firmware is ready to be downloaded and installed. 

After you receive the banner, please follow the steps here: How do I update my Fitbit device?

 

See you around. 

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎02-26-2022 01:40

In response to JuanFitbit

‎02-26-2022 01:40

Hi, I have the same issue. Every time click to connect, the Snapchat page showed something went wrong. Can you help?

 

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‎09-11-2022 16:32

In response to CheesyAriel

‎09-11-2022 16:32

I had the same issues with both Snapchat/Bitmoji & Spotify permissions. After reading several community chats plus verifying all app firmware versions, I tried copying the URL of the page prompting permissions and pasted into Google Chrome browser versus using my default browser (mine is Edge). Then continued through and this resolved it for both! I no longer see the 'connect in fitbit settings' message. Hope this helps. 

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