08-16-2022 12:36 - last edited on 12-18-2022 17:25 by MatthewFitbit
08-16-2022 12:36 - last edited on 12-18-2022 17:25 by MatthewFitbit
I’ve updated my versa 3 and my sons versa 2 and now they won’t charge
Moderator edit: updated subject for clarity.
Answered! Go to the Best Answer.
08-16-2022 20:56
08-16-2022 20:56
Hi @Jobriggs8574- - there seems to be issues with the update and for the Versa 3 it could also be the cable, see all instructions How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen
For the Versa 2 that is odd - try chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.
Author | ch, passion for improvement.
08-16-2022 20:56
08-16-2022 20:56
Hi @Jobriggs8574- - there seems to be issues with the update and for the Versa 3 it could also be the cable, see all instructions How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen
For the Versa 2 that is odd - try chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.
Author | ch, passion for improvement.
08-17-2022 13:17
08-17-2022 13:17
Thank you. I bought a new charger today just incase and still dead. I updated my versa 3 also and that came back on a few hrs later but not the 2. Not good
08-18-2022 02:20
08-18-2022 02:20
My versa was working flawless now it won't charge after the update....it's actually saying charging on the watch but the percentage not moving....I didn't have this problem till the update and it's been working flawlessly for 1yr
08-18-2022 06:07
08-18-2022 06:07
08-18-2022 06:26
08-18-2022 06:26
same with us. Versa 2 is not charging after update. Plugged into different outlets and charging bricks. Tried it on a PC usb and it says charges slowly but that seems to be the only place it works.