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Versa 3 won't charge

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‎06-15-2022 07:35 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

‎06-15-2022 07:35 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

Charging My versa 3 won't take a charge.  I have tried cleaning the charger and watch.  that did not work.  Do I just send it back or is there support for this phone??

 

Moderator Edit: Clarified subject

 

 

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‎06-16-2022 11:09 - edited ‎11-16-2023 02:56

In response to Guy_

‎06-16-2022 11:09 - edited ‎11-16-2023 02:56

Hi there, @Jmcoder1. Welcome to the Community Forums. 

As @Guy_ has suggested, please try the troubleshooting steps provide here Why isn't my Fitbit device's battery charging?

If the above doesn't help, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-15-2022 08:14 - last edited on ‎09-06-2024 09:54 by Fitbit Moderator

‎06-15-2022 08:14 - last edited on ‎09-06-2024 09:54 by Fitbit Moderator

Hi @Jmcoder1 - this is not generally a watch fault and the last thing to do is send it back.

Check proper cleaning and the charge cable carefully as this is often the fault. see instructions in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Author | ch, passion for improvement.

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‎06-16-2022 11:09 - edited ‎11-16-2023 02:56

In response to Guy_

‎06-16-2022 11:09 - edited ‎11-16-2023 02:56

Hi there, @Jmcoder1. Welcome to the Community Forums. 

As @Guy_ has suggested, please try the troubleshooting steps provide here Why isn't my Fitbit device's battery charging?

If the above doesn't help, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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