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Versa 3 won't charge

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‎06-11-2022 12:50 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

‎06-11-2022 12:50 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

Went to charge my versa 3 over night. Saying 0% battery the next morning. Put my fingers on it for 10 seconds the 0% came up and flashed off again. 
Checked everything and all areas are clean. 
It’s been on charge for 3 days solid and it’s still 0%. 
Is the versa 3 telling me it has completely died? Any advice would awesome 

 

 

Moderator Edit: Clarified subject

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‎06-11-2022 14:27 - last edited on ‎01-05-2024 13:46 by Fitbit Moderator

‎06-11-2022 14:27 - last edited on ‎01-05-2024 13:46 by Fitbit Moderator

Hi @MarkAPearson - are you absolutely sure the 4 contact holes in the watch are clean?

In all probability it is the cable which often fails.

See instructions to get it working in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

Author | ch, passion for improvement.

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‎06-12-2022 07:31 - edited ‎11-16-2023 02:17

In response to Guy_

‎06-12-2022 07:31 - edited ‎11-16-2023 02:17

Hi there, @MarkAPearson. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out.

If the recommendations provided by @Guy_ don't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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