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Versa 3 won't charge

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‎08-08-2022 08:52 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

‎08-08-2022 08:52 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

My Versa 3 won’t charge and Support is no help. I’ve cleaned the watch and charger and used different USBs. 
Any suggestions? 

 

Moderator Edit: Clarified subject

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‎08-08-2022 10:20 - edited ‎04-02-2024 11:08

‎08-08-2022 10:20 - edited ‎04-02-2024 11:08

Hi there, @Zldn. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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‎08-08-2022 15:04

In response to MarreFitbit

‎08-08-2022 15:04

This is so disappointing, I’ve had the Fitbit since last June; and that’s it. No support, no solutions. 

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‎08-09-2022 00:48

‎08-09-2022 00:48

Hi @Zldn - the fault can be with the charge cable so follow the instructions in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

Author | ch, passion for improvement.

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